Privacy Policy

Last updated: January 2026

This Privacy Policy explains how Pie House and Hemmingway’s ("we," "us," or "our") collect, use, disclose, and safeguard your information when you use our pizza ordering mobile applications and related websites (the “App”). Our Apps are available on the Google Play Store and Apple App Store.

By using the App, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

a. Personal Information

When you create an account or place an order, we may collect personal information, including:

  • Name
  • Email address
  • Phone number
  • Billing and delivery address
  • Account login credentials

b. Order & Transaction Information

When you place an order, we collect information related to your purchase, such as:

  • Items ordered
  • Order totals
  • Discounts, coupons, or rewards used
  • Order history

Payments are processed securely by Stripe. We do not store full credit card numbers or sensitive payment credentials on our servers.

c. App & Device Information

We may automatically collect certain information about your device and how you interact with the App, including:

  • Device type, operating system, and app version
  • IP address
  • Pages viewed, buttons tapped, and features used
  • Crash and performance diagnostics

d. Cookies & Similar Technologies

Our App and website may use cookies or similar technologies to:

  • Keep you logged in
  • Remember preferences
  • Maintain cart and session data
  • Improve performance and reliability

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill orders
  • Manage user accounts
  • Communicate order confirmations and updates
  • Provide customer support
  • Operate loyalty, rewards, and promotional features
  • Improve the App, website, and ordering experience
  • Detect, prevent, and address fraud or security issues

3. Sharing Your Information

We do not sell your personal information.

We may share your information with:

  • Payment processors (Stripe) to securely process transactions
  • Service providers such as hosting, analytics, and infrastructure providers necessary to operate the App
  • Legal authorities when required to comply with applicable laws or legal requests
  • Business transfers in the event of a merger, acquisition, or sale of assets

All third parties are required to safeguard your information and use it only for authorized purposes.

4. Data Retention

We retain personal information only for as long as necessary to:

  • Complete transactions and provide services
  • Maintain order history and accounting records
  • Comply with legal, tax, and regulatory obligations

You may request deletion of your account as described below.

5. Account Access & Deletion

You may:

  • Access or update your account information through the App
  • Request deletion of your account by contacting us

Certain information may be retained where required by law or for legitimate business and security purposes.

6. Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. While we strive to protect your data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Children’s Privacy

Our App is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child, we will take steps to delete it.

8. Push Notifications & Communications

If you opt in, we may send push notifications related to:

  • Order status and updates
  • Account activity
  • Rewards, promotions, or announcements

You may disable push notifications at any time through your device settings.

9. App Store Compliance

This Privacy Policy is intended to comply with applicable U.S. privacy laws, as well as the privacy requirements of the Google Play Store and Apple App Store, including transparency regarding data collection, usage, and sharing practices.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted within the App or on our website, and the “Last updated” date will be revised accordingly.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: info@hemmingwayscrafthouse.com

This Privacy Policy applies to the Pie House and Hemmingway’s mobile applications and related online ordering services.